STORE POLICIES
Welcome to the Soma Fab Shop! Please note the Soma Fab Shop is meant to be a 'last resort' to help you find a Soma part not available in at your local bike shops. We are not set up as a "full-service retailer". We have very limited staff handling orders. We do not take phone calls and may take up to 4 days to answer your e-mail.
If you require expedited shipping or a higher level of service, we humbly recommend you utilize one of several On-Line Retailers who stock Soma or contact your Local Bike Shop, who may be willing to special order parts, even if they do not actually stock them on a regular basis.
With that said, we will try our best to get you your merchandise as quickly as we can. Thank you for understanding. Please visit our main website at http://www.somafab.com for more information.
Welcome to the Soma Fab Shop! Please note the Soma Fab Shop is meant to be a 'last resort' to help you find a Soma part not available in at your local bike shops. We are not set up as a "full-service retailer". We have very limited staff handling orders. We do not take phone calls and may take up to 4 days to answer your e-mail.
If you require expedited shipping or a higher level of service, we humbly recommend you utilize one of several On-Line Retailers who stock Soma or contact your Local Bike Shop, who may be willing to special order parts, even if they do not actually stock them on a regular basis.
With that said, we will try our best to get you your merchandise as quickly as we can. Thank you for understanding. Please visit our main website at http://www.somafab.com for more information.
somainfo@somafab.com
ORDER MINIMUM: $39.99
Due to the high costs of shipping and handling we have implemented a minimum order of $39.99. We have found that with orders less than $39.99 often the shipping charges exceeded the value of the merchandise. Please note that we do not want to discourage you from buying our product, but we encourage you to check with your Local Bike Shop for products that do not meet the minimum. Also note, you can always purchase some of our other unique and interesting product to achieve the order minimum.
SHIPPING:
We DO NOT offer discounted/flat rate shipping like you might have come to expect from larger on-line businesses. We ship only UPS Ground at full UPS published rates and include a $3.00 handling charge per package. We encourage you to try other online retailers that carry our products, if you don't like paying full price on shipping.
Orders are generally shipped within 48 hours of receipt. For rates please visit The UPS Website, where you can calculate the shipping cost (our zip code is 94080). You can punch in an approximate weight.
Shipping costs are determined by UPS. We cannot individually quote shipping as it varies from location to location, even frame size will affect shipping, because the box size varies frame size to frame size, model to model.
International Customers:
Because of logistical issues, we now ship to US customers only. Please check with other online retailers for our products.
Sales Tax: Customers who reside in California will be charged applicable sales tax.
Terms: Visa and Master Card accepted
RETURNS:
Returns will be accepted within 30 days from original purchase. Returns must be in their original packaging and in new condition. Installed or used parts can not be accepted for return. Please email somainfo@somafab.com for a Return Authorization Number and return instructions. Returns without a Return Authorization Number will be refused and returned to the sender. Excepting shipping errors on our part and defective product, all returned items are subject to a restocking fee of 15% of purchase price. Please write somainfo@somafab.com for any questions regarding non-warranty returns.
WARRANTY: Please contact Soma Fabrications for any warranty issues. Email somainfo@somafab.com
SAN FRANCISCO, CA Customers: We encourage you to shop at our partner shop American Cyclery (at the corner of Frederick and Stanyan) instead. Citizen Chain and Pedal Revolution are also stocking our frames. We are sure you will enjoy getting your frame from these high-service shops.
Due to the high costs of shipping and handling we have implemented a minimum order of $39.99. We have found that with orders less than $39.99 often the shipping charges exceeded the value of the merchandise. Please note that we do not want to discourage you from buying our product, but we encourage you to check with your Local Bike Shop for products that do not meet the minimum. Also note, you can always purchase some of our other unique and interesting product to achieve the order minimum.
SHIPPING:
We DO NOT offer discounted/flat rate shipping like you might have come to expect from larger on-line businesses. We ship only UPS Ground at full UPS published rates and include a $3.00 handling charge per package. We encourage you to try other online retailers that carry our products, if you don't like paying full price on shipping.
Orders are generally shipped within 48 hours of receipt. For rates please visit The UPS Website, where you can calculate the shipping cost (our zip code is 94080). You can punch in an approximate weight.
Shipping costs are determined by UPS. We cannot individually quote shipping as it varies from location to location, even frame size will affect shipping, because the box size varies frame size to frame size, model to model.
International Customers:
Because of logistical issues, we now ship to US customers only. Please check with other online retailers for our products.
Sales Tax: Customers who reside in California will be charged applicable sales tax.
Terms: Visa and Master Card accepted
RETURNS:
Returns will be accepted within 30 days from original purchase. Returns must be in their original packaging and in new condition. Installed or used parts can not be accepted for return. Please email somainfo@somafab.com for a Return Authorization Number and return instructions. Returns without a Return Authorization Number will be refused and returned to the sender. Excepting shipping errors on our part and defective product, all returned items are subject to a restocking fee of 15% of purchase price. Please write somainfo@somafab.com for any questions regarding non-warranty returns.
WARRANTY: Please contact Soma Fabrications for any warranty issues. Email somainfo@somafab.com
SAN FRANCISCO, CA Customers: We encourage you to shop at our partner shop American Cyclery (at the corner of Frederick and Stanyan) instead. Citizen Chain and Pedal Revolution are also stocking our frames. We are sure you will enjoy getting your frame from these high-service shops.
