STORE POLICIES


Welcome to the Soma Fab Shop! Please note Soma encourages you to support the bicycle dealer in your area. Many bike shops are willing to special order a Soma frame for you. The Soma Fab Shop is meant to be a 'last resort' to help you find a Soma part not available at your local bike shops. We are not set up as a "full-service on-line retailer".

With that said, we will try our best to get you your merchandise as quickly as we can. Please visit our main website at http://www.somafab.com for more additional production information.

somainfo@somafab.com

ORDER MINIMUM: $39.99

Due to the high costs of shipping and handling we have implemented a minimum order of $39.99. We have found that with orders less than $39.99 often the shipping charges exceeded the value of the merchandise. Please note that we do not want to discourage you from buying our product, but we encourage you to check with your Local Bike Shop for products that do not meet the minimum. Also note, you can always purchase some of our other unique and interesting products to achieve the order minimum.

SHIPPING:

We DO NOT offer discounted/flat rate shipping like you might have come to expect from larger on-line businesses. We ship only UPS Ground at full UPS published rates and include a $3.00 handling charge per package. We encourage you to try other online retailers that carry our products, if you don't like paying full price on shipping.
Orders are generally shipped within 48 hours of receipt. For rates please visit The UPS Website, where you can calculate the shipping cost (our zip code is 94080). You can punch in an approximate weight.

Shipping costs are determined by UPS. We cannot individually quote shipping as it varies from location to location, even frame size will affect shipping, because the box size varies frame size to frame size, model to model. Shipping costs will not be on your Shopping Cart.

We will not ship via USPS to addresses in the USA, unless your have an APO or APE military address.

INTERNATIONAL ORDERS:
Starting August 2013, we will begin taking orders from some countries outside the USA. (To view what countries we ship to view the "Country" drop down menu on the check out page where you enter in your address.) We will usually use the U.S. Postal Service. You must place the order before we can quote shipping. Shipping cost will not appear on your Shopping Cart. We will pack your order, weigh it, and e-mail you your shipping options (Exclusive of customs duties) for your approval. You may select one of the options or cancel the order; if you cancel your order, any money we have collected for the items will be refunded to you. Due to our order volume, we cannot offer a firm shipping quote before you place the order.
Please note that we mark the actual purchase price on customs forms; if we don't declare a full price, then we can't insure it for the full value. Packages cannot be labelled as gifts or at a lower value. It is the customer's resposibility to research and pay for customs duties; we do not collect payment for these charges.

Sales Tax: Customers who reside in California will be charged applicable sales tax.

Terms: Visa and Master Card accepted

RETURNS:

Returns will be accepted within 30 days from original purchase. Returns must be in their original packaging and in new condition. Installed or used parts can not be accepted for return. Please email somainfo@somafab.com for a Return Authorization Number and return instructions. Returns without a Return Authorization Number will be refused and returned to the sender. Excepting shipping errors on our part and defective product, all returned items are subject to a restocking fee of 15% of purchase price. Please write somainfo@somafab.com for any questions regarding non-warranty returns.

WARRANTY: Please contact Soma Fabrications for any warranty issues. Email somainfo@somafab.com

SAN FRANCISCO, CA Customers: We encourage you to shop at our partner shop American Cyclery (at the corner of Frederick and Stanyan). Citizen Chain and Pedal Revolution are also stocking our frames. We are sure you will enjoy getting your frame from these high-service shops.