ORDER MINIMUM: $39.99
Due to the high costs of shipping and handling we have implemented a minimum order of $39.99. We have found that with orders less than $39.99 often the shipping charges exceeded the value of the merchandise. Please note that we do not want to discourage you from buying our product, but we encourage you to check with your Local Bike Shop for products that do not meet the minimum. Also note, you can always purchase some of our other unique and interesting products to achieve the order minimum.
Contiguous US: Orders $99 and above, get FREE UPS Ground Shipping
On orders under $99.00, a $15 flat rate is applied. (Exclusions:Bulky items like frames, bikes, fenders, rims and wheels will be billed at full UPS/FedEx published rates)
If you are ordering from Hawaii/Alaska, we are unable to calculate shipping costs at time of ordering. You will be charged regular US Postal rates, plus a $3.00 handling fee. If you would like to how much your shipping will be BEFORE we ship your order, please note that in the comments section of your order and we will email the charges for you to approve before the order goes out.
UPS/FedEx Ground service currently just drops off the package at your doorstep. If you want the shipper to get a signature at delivery, choose the "Ground: Signature required" option. This option costs an additional $4.75, but reduces chances of package theft.
We encourage you to call a local bike shop or other online retailer that carry our products, if you don't like our policies.
Orders are generally shipped within 48 hours of receipt.
We will not ship via USPS to addresses in the USA, unless your have an APO or APE military address.
For Canada (and AK and HI), we usually just ship using the most economical U.S. Postal Service option. You will not get an e-mail with shipping options like we do with other international orders. If you need expedited shipping, let us know in the comments section.
We have begun taking orders from some countries outside the USA. (To view what countries we ship to view the "Country" drop down menu on the check out page where you enter in your address.) We will usually use the U.S. Postal Service. You must place the order before we can quote shipping. Shipping cost will not appear on your Shopping Cart. We will pack your order, weigh it, and e-mail you your shipping options (Exclusive of customs duties) for your approval. You may select one of the options or cancel the order; if you cancel your order, any money we have collected for the items will be refunded to you. Due to our order volume, we cannot offer a firm shipping quote before you place the order.
Please note that we mark the actual purchase price on customs forms; if we don't declare the full price, then we can't insure it for the full value. Packages cannot be labelled as gifts or at a lower value. It is the customer's responsibility to research and pay for customs duties; we do not collect payment for these charges.
Sales Tax: Customers who reside in California will be charged applicable sales tax.
Terms: Visa and Master Card accepted
Returns will be accepted within 30 days from original purchase. Returns must be in their original packaging and in new condition. Installed or used parts can not be accepted for return. Please email firstname.lastname@example.org for a Return Authorization Number and return instructions. Returns without a Return Authorization Number will be refused and returned to the sender. Excepting shipping errors on our part and defective product, all returned items are subject to a restocking fee of 15% of purchase price. Please write email@example.com for any questions regarding non-warranty returns.
WARRANTY: Please contact Soma Fabrications for any warranty issues. Email firstname.lastname@example.org
SAN FRANCISCO, CA Customers: We encourage you to shop at our partner shop American Cyclery, Citizen Chain and Pedal Revolution are also stocking our frames. We are sure you will enjoy getting your frame from these high-service shops. For Soma parts/accesssories many bike shops in the SF Bay Area have easy access to them. We encourage you to call one before placing an order online.